Client story

JLL helps a pharmaceutical company with a future-proof workplace strategy

An in-depth study of employee commute and workplace utilisation enabled the client to make their real estate footprint more efficient


Consolidation and colocation result in space optimisation and employee comfort




As a business expands, emerge new challenges alongside. A pharmaceutical company with specialised capabilities across the healthcare system faced several of them while growing fast. Frequent acquisitions and mergers increased the number of employees. As the situation led to inconsistent use of space, the firm found it tough to manage its real estate footprint.

Their 10,000 plus employees were working for extended hours from multiple floors on two different locations in Bengaluru. The client needed an assessment of their workplace utilisation across various shifts to work on a consolidation strategy. They sought JLL’s help to streamline their workplace strategy.


JLL conducted a thorough review of employee commuting time to determine how long it takes for employees to travel from home to work at both locations. The team also studied the traffic scenarios that impacted commute times before and after metro construction and assessed the travel distance if relocated to three alternate sites.   

Besides commute data, the team conducted a workplace utilisation study with manual observations to get insights into how the employees used workstations and collaborative areas. The seat distribution to business units was incongruous with seat-sharing across shifts, causing overlapping and time loss. JLL interviewed employees, leaders and other key people of the organisation to better understand their choices, needs and aspirations related to an optimised workplace.


The commute and utilisation studies explained to the client how they used their space. Moreover, the data enabled them to develop an impactful plan to increase their real-estate efficiency. The results of the commuting research uncovered crucial travel information that influenced the firm’s decision whether to continue or relocate. 

JLL also provided the client with the scope to accommodate future growth in their existing real estate portfolio.