Contact Centres
Find an ideal location or evaluate how your contact centre facilities are managed with data-driven insights
Featured services
Develop location & portfolio strategy
Assess contact center locations based on your operational footprint, market demographics, economic incentives, and other key decision-making data. Develop a comprehensive, fit-for-the-future strategy.
Analyze talent availability
Ensure your location strategy gets you access to the right talent. Using multiple data sources and interactive technologies, analyze local education levels, skills, industry expertise, competition, talent supply and demand, and more.
Buy or lease space
When you find the right contact center for your business strategy, negotiate a favorable lease agreement or sale. Ensure your transaction is well executed, properly documented and effectively closed out.
Optimize contact center performance
Develop and intelligently measure KPIs. Perform ongoing assessments to ensure your contact center is operating at maximum efficiency and profitability – and that employees are happy, healthy and engaged.
Transform with technology
Make data-driven decisions on everything from location selection to ongoing, proactive facility management. Improve your speed to market, increase uptime, and reduce operational costs with real-time business intelligence at your fingertips.
Invest in contact centers
Analyze industry trends and property performance data to determine if contact centers are the right addition to your investment portfolio. Get an existing investment property in front of target tenants or buyers with a creative property marketing strategy.
Resources
Why the informal meeting space is an office must have
Informal workspace may once have been painted as all air hockey tables and beanbags when businesses started to experiment during the first dotcom boom.
Why workplace branding matters to corporate culture
Bringing the unique points of a brand to life throughout the workplace can transform a humdrum office with far reaching benefits for employees and organizations.
How Generation X is quietly transforming the workplace
Gen Xers are known for questioning authority - and as they infiltrate the C-suite, they're rewriting the rules for corporate headquarters.
Talk to us about contact centers
Evaluate and evolve your location strategy, contact center management, or operations.