JLL India & CII Release Report on Future of Work at the Facilities Management Conclave 2019, New Delhi

• The survey report encapsulates 18 months of research uncovering performance metrics across 34 innovative and mature industry sectors, face-to-face interviews with 110 CRE/FM Directors from 60 organizations across the globe
• This report uncovers the dawn of a New Performance Era and highlights the Metrics that Matter in Corporate Real Estate and how expectations on real estate departments are shifting
• The Future of Work survey reveals that 65% of CRE Leaders expect their mandate to grow in the next three years. The report says that seven of the top 10 metrics companies plan to adopt in the next three years will be non-traditional and will be focused on innovation, human experience, digital/technology

Leading international real estate consultants JLL India released the report, ‘Metrics that Matter’ in association with the Confederation of Indian Industry (CII) at the Facilities Management Conclave 2019.

This survey report encapsulates 18 months of research uncovering performance metrics across 34 innovative and mature industry sectors, face to face interviews with 110 CRE/FM Directors from 60 organizations across the globe and shortlisting 450 metrics which were further distilled down to 50 Metrics that Matter through a co-creation process with leading organisations and clients.

The big highlights the key finding that 30% of CRE Leaders acknowledge that access to effective data and analytics is one of the key constraints that limit their ability to add value to their organization.

The report, further states that Human Experience is a shared priority for corporate real estate, as much as it is for HR. Top real estate leaders in India feel that the area where they can add maximum value to their organisation is Human Experience (with 53% of the respondents) followed by operational excellence (44% of the respondents).

Commenting on the report findings, Sandeep Sethi, Managing Director – Corporate Solutions, West Asia, JLL says, “It is time for the corporate real estate leaders to re-think the performance metrics. There is a tectonic shift in the industry and how the real estate business operates. With workplace experience taking centrestage and a renewed focus on measuring efficiency and productivity, organisations need to move beyond the status quo and ensure a broader and deeper understanding of how the real estate function contributes and adds value to the organisation.”

Click here to download the report