Client story

JLL advises a global banking institution on space optimisation and new ways of working

Technology-enabled workspace and guided change management help drive space and performance efficiencies for the client’s portfolio




Agile workspace with global workplace standards


A well-established British bank with a worldwide presence was eager to consolidate its operations in India, ensuring its workplace meets all global standards in the long term. The client had three setups in different locations in Pune. The aim was to merge them into one office that complies with international workplace standards.

The institution also wanted to introduce agile working principles in their new office, such as neighbourhood working, online desk booking, clean desk policy and more, to optimise space. The client reached out to JLL seeking professional advice on an upgraded workspace as well as guidance on how to prepare their employees for that transformation.


JLL engaged with the clients’ leadership teams to understand their expectations from their new workspace and assess their readiness to adopt the new ways of working. We conducted focused sessions with Change Champions to turn the perspective of groups who showed resistance to change. 

We used the example of spring cleaning (giving a fresh look to a space junking what is obsolete and causes hurdles to efficiencies). JLL educated the client’s staff about the new location’s forthcoming change and expected behaviour for its smooth functioning. Alongside several on-floor activities, we sent emails, shared quick start guides, and put standees on desks and the floor for further awareness.

Preparing the employees was essential as there was going to be a significant change in how they worked earlier. From assigned seating to flexible seating, individual desks to hot desks, clean desk policy, locker utilisation and other such etiquette required a massive behavioural change for the client’s staff of nearly 10,000 people.  


Multiple employee engagement activities before and after the move raised employees’ awareness. Realising how the new ways of working would enhance collaboration and teamwork, driving efficiencies and performance, the staff was open to accepting the change. JLL implemented the online desk booking system and introduced the clean desk policy to ensure hot desk arrangement. The creation of a rulebook specifying workplace protocols and etiquette was useful for the workforce. 

The new location features world-class infrastructure and technology and is compatible with the institution’s global long-term strategy.

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