News release

Tourism & hospitality sectors in North India witnessed strong recovery post the second Covid wave

Domestic demand has been the key driver for recovery.

January 12, 2022

New Delhi, 12 January 2021: The tourism industry in India is currently facing one of its worst crises in history with the impact of the Covid-19 pandemic. While domestic statistics during the pandemic period have not yet been released, FTAs (Foreign Tourist Arrivals) saw a 75% decline in 2020. However, the Northern parts of the country comprising of ten states and union territories - Jammu & Kashmir, Himachal Pradesh, Punjab, Uttarakhand, Haryana, Delhi, Rajasthan, Uttar Pradesh, Ladakh, and Chandigarh, have been able to do well. India’s massive domestic demand base helped sustain the tourism sector with a rise in special interest tourism such as spiritual tourism, adventure tourism, snow tourism, and so on according to a CII- JLL report titled “Tourism in North India - A Closer Look,” released today at the CII Northern Region Summit on Tourism & Hospitality 2022 - “Reviving domestic demand”. JLL is the Knowledge Partner for the virtual event.

Spread across an array of geographical features, the north Indian region constitutes a mix of states and union territories including Ladakh, Jammu & Kashmir, Himachal Pradesh, Uttarakhand, Punjab, Chandigarh, Delhi, Haryana, Rajasthan, and Uttar Pradesh, and. Collectively, this region includes some of India’s most popular tourist destinations, landmarks of religious and historic significance and is a melting pot of various cultures. Contrary to common perceptions of a tropical country, this belt experiences a temperate climate which further adds to its appeal to foreign and domestic tourists alike. A great sample set for the varying terrains of India, the region also boasts of great geographical and natural diversity with national capital and major megacity, Delhi, at the heart of this region.

Over the last decade, tourism in India has grown consistently and steadily. Under the shadow of the pandemic over the last two years, a stronger domestic market has emerged with more and more people looking to capitalize on travel opportunities with a renewed appreciation for the outdoors. Towards the end of the second wave, the Indian travel industry began witnessing an overall improvement in key performance indicators, says the report.

The recovery of the North Indian tourism sector can be evinced by the growth in occupancy levels across hotels in all states. The hospitality sector in most leisure locations in India witnessed a faster bounce back post the second wave in comparison to the first wave. This was primarily due to the easing of travel restrictions and improved traveler confidence due to rapidly growing vaccination numbers. Hospitality sectors in most North Indian states have been driven by domestic leisure travel over the past two years and witnessed significant growth in 2021 in comparison to 2020. Business destinations such as Delhi and Chandigarh have also witnessed significant growth in occupancy and RevPAR indicators.

“Development and improvements in infrastructure such as new highways and airports have been the biggest help that the government has provided to the tourism industry. The fillip infrastructure will provide long-lasting benefits to the travel trade. States such as Uttarakhand stand to gain with improved road network and J&K and Ladakh are set to gain due to improved flight connections. With Jewar Airport now becoming a reality soon, both Uttar Pradesh and Delhi are set to witness increased foreign and domestic footfalls once normalcy returns,” said Jaideep Dang, Managing Director, Hotels and Hospitality Group, South Asia, JLL. “Covid-19 has also proved to be an unexpected catalyst for digitalization and the integration of new technologies. The adoption of digital solutions may be challenging, particularly for remote locations, which in turn, may hamper efforts to attract visitors there as compared to more mature destinations. It will be important for governments to invest in the digital infrastructure of emerging destinations and remote areas, as well as to enhance digital skills within local communities,” he added.

Abhimanyu Munjal, Chairman, CII Northern Region and Joint Managing Director & CEO, Hero FinCorp Ltd in his address said, “There is a dire need for a domestic National Tourism Policy with execution models that focuses on immediate goals, mid-term goals, and long terms goals. As the pace of revival of this sector is slow due to the pandemic, the policy should have footprints of safety and hygiene protocols in every sphere so that tourists can plan their trips fearlessly. All States and Union Territories should have a targeted marketing campaign to communicate the safety measures taken by the government as well as private stakeholders. The policy should also lay stress on reviving domestic tourism with milestone strategies on training, branding, marketing, and inter-ministerial coordination.” Munjal’s suggestion of promoting places & hidden stories linked with war heroics and valor was very well appreciated. Linking Tourism and Defence will lead to obscure villages of bravery award winners reaping economic benefits due to the flow of tourists as also enhance the social standing of families of martyrs prompting more youngsters to aspire to join the defense services. Since both the portfolios of Defence and Tourism are incidentally handled by the same Minister of State, Sh Ajay Bhatt, handling inter-ministerial challenges wouldn’t be very difficult.

Emphasizing on the revival of domestic demand in tourism, Zubin Saxena, Co-Chair, CII Northern Regional Committee on Tourism & Hospitality and Managing Director & VP, Radisson Hotel Group Managing Director said, “Tourism in India has significant potential considering the rich cultural and historical heritage, variety in ecology, terrains, and places of natural beauty spread across the Northern Region. India needs to stimulate its domestic demand by ways of promoting domestic tourist destinations through proper outreach by way of advertisements and leveraging social media along with providing safe and hygienic options that will ensure a greater footfall of tourists. We need to make collaborative efforts with all stakeholders including the Government of India, state boards, and various ministries for the on-ground implementation of a domestic tourism policy which rolls out confidence-building measures and encourages the best of smart and digital technologies.”

Looking ahead

The government has taken actions to mitigate the impact of Covid-19 on the tourism sector including easing travel restrictions, supporting the sector with fiscal and liquidity measures, introducing health protocols, promoting domestic tourism, and investing in and encouraging innovation and digitalization. Once again, enhanced coordination between governments as well as alignment between the public and private sectors will be the key to further growth. The significance of public-private partnerships to improve tourism infrastructure and tackle the problem of poor connectivity should be further addressed. 

For the hospitality industry, the need of the hour is to enhance sources of working capital, manage fixed costs, payroll support, and provide liquidity relief. As the tourism sector adapts to the new normal, the government could consider policies incentivizing travel including individual and MICE travel. Tax subsidies or short-term tax holidays may be provided to improve the financial health of travel businesses.

Furthermore, transparency in communications will become even more important, with consumers increasingly looking for detailed, reliable information to plan their travel. Destination and marketing communications must be planned in line with this. Health and safety have become increasingly important, and stakeholders must work together to establish and share best practices.

Although the recovery of tourism has started domestically and regionally, it is essential to re-open international travel gradually to ensure the sector’s recovery in a fuller manner. The importance of the tourism sector as a driver of job creation and growth must be kept in mind. The sector’s recovery will be dependent on all its key stakeholders, from governments, the private sector, local communities, and even travelers proactively coming together to support growth.

About CII

The Confederation of Indian Industry (CII) works to create and sustain an environment conducive to the development of India, partnering Industry, Government and civil society, through advisory and consultative processes.

CII is a non-government, not-for-profit, industry-led and industry-managed organization, with over 9000 members from the private as well as public sectors, including SMEs and MNCs, and an indirect membership of over 300,000 enterprises from 294 national and regional sectoral industry bodies.

For more than 125 years, CII has been engaged in shaping India's development journey and works proactively on transforming Indian Industry's engagement in national development. CII charts change by working closely with Government on policy issues, interfacing with thought leaders, and enhancing efficiency, competitiveness and business opportunities for industry through a range of specialized services and strategic global linkages. It also provides a platform for consensus-building and networking on key issues.

Extending its agenda beyond business, CII assists industry to identify and execute corporate citizenship programmes. Partnerships with civil society organizations carry forward corporate initiatives for integrated and inclusive development across diverse domains including affirmative action, livelihoods, diversity management, skill development, empowerment of women, and sustainable development, to name a few.

As India marches towards its 75th year of Independence in 2022, CII, with the Theme for 2021-22 as Building India for a New World: Competitiveness, Growth, Sustainability, Technology, rededicates itself to meeting the aspirations of citizens for a morally, economically and technologically advanced country in partnership with the Government, Industry and all stakeholders.

With 62 offices, including 10 Centres of Excellence, in India, and 8 overseas offices in Australia, Egypt, Germany, Indonesia, Singapore, UAE, UK, and USA, as well as institutional partnerships with 394 counterpart organizations in 133 countries, CII serves as a reference point for Indian industry and the international business community.

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About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $19.4 billion, operations in over 80 countries and a global workforce of more than 98,000 as of December 31, 2021. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

JLL is India’s premier and largest professional services firm specialising in real estate. The Firm has grown from strength to strength in India for the past two decades. JLL India has an extensive presence across 10 major cities (Mumbai, Delhi NCR, Bengaluru, Pune, Chennai, Hyderabad, Kolkata, Ahmedabad, Kochi, and Coimbatore) and over 130 tier-II and III markets with a cumulative strength of close to 12,000 professionals. The Firm provides investors, developers, local corporates and multinational companies with a comprehensive range of services. These include leasing, capital markets, research & advisory, transaction management, project development, facility management and property & asset management. These services cover various asset classes such as commercial, industrial, warehouse and logistics, data centres, residential, retail, hospitality, healthcare, senior living, and education. For further information, please visit